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Payments & Policies

PAYMENTS

  • Launch permit fees are due at time of reservation, and can be purchased up to 6 months in advance. Permits are name/date/time specific, and are non-refundable and non-transferrable. 

  • Payment is due in full at time of reservation. 

  • All reservations are subject to a 20% non-refundable deposit.

  • For large groups (10 or more) a minimum 20% deposit is due at time of reservation with the remaining balance due 30 days in advance.

  • We reserve the right to release launch permits and space on unpaid trips 30 days in advance.

  • We accept Visa, Mastercard, Amex, & Discover. You may also mail a personal check, money order, or stop by with some hard-earned cash.

  • All participants must sign a release of liability waiver and statement of medical health prior to trip.

  • It is your responsibility to inform us of medical conditions, ailments, disabilities, allergies, injuries, or other conditions that may affect the safety of yourself and the group.

CANCELLATION / REFUND POLICY

  • Launch permits are non-refundable and non-transferrable.

  • Cancellations made 14+ days in advance will receive an 80% refund.

  • Absolutely NO refunds or rescheduling within 48 hours of departure for any reason, including Covid-19.

  • Day trips can be rescheduled with at least 48 hours notice. Multi-day trips can be rescheduled with at least 14 days notice (Rescheduling fees will apply).

  • Rescheduling fees of $25 per person for guided trips, and $10 per person for self-guided trips will be assessed for any change in date. Permits will need to be re-purchased per NPS policies.

  • Routes and trips are proposed and could change. Although we try to run our trips as described, we may change routes, locations, or times to ensure the safety of our guests and guides.

  • We are not be responsible for wind, weather, waves, rain, heat, flash floods, earthquakes, or unforeseen circumstances. You are venturing out into nature and the harsh desert. Plan your trip accordingly.

  • Desert Adventures does not cancel trips due to locally normal rain, heat, or wind conditions.  

  • Desert Adventures reserves the right to cancel trips due to unsafe conditions. In this case we can reschedule, issue a credit, or refund money, depending on individual circumstances.

  • If the trip departs as scheduled, the above cancellation policy will apply.

  • For the above reasons, we strongly recommend you purchase trip insurance. 

DAMAGES / LOST EQUIPMENT

  • Participants will be responsible for returning equipment undamaged and properly cleaned. Paddlers are required to clean, drain, and dry their paddlecraft at the take-out to help stop the spread of invasive species. Please be prepared to assist.

  • Equipment will be inspected for cracks, holes, missing parts, or other damages, and charges will be the responsibility of the trip leader. 

  • Do not write on rental gear with markers or use duct tape on drybags. 

  • Do not store food inside tents or drybags; this invites mice, skunks, and snakes. Food should be stored in animal proof containers and secured away from wildlife.

  • Boats and SUPs are fragile and should not be dragged. Sitting on boat decks could cause boats to crack or break and should be avoided. Inflatable equipment needs to be monitored for expansion in the sun.

  • Boats which are not tied off and consequently float away or sink will be replaced by the customer at market value. We use commercial grade equipment, so failure to tie your boat up could cost you thousands of dollars. Please be careful and always secure your paddlecraft.

  • If you are renting equipment, you are assuming the risk and responsibility for that equipment and the safety of yourself and your group.

LATE ARRIVALS / RESCUES

  • There is NO RESCUE SERVICE for weary or tired paddlers. If you become exhausted and decide to stop paddling, you should be prepared to spend the night in the canyon.

  • The backcountry is primitive with NO cell phone service and NO emergency services such as 911.  It is strongly recommended you carry a communication device such as a SPOT tracker, Garmin InReach, satellite phone, marine radio, etc., and have shared your emergency plan with someone who can assist you if necessary. 

  • If you abandon your boats in the canyon while being rescued, you are responsible for retrieving and returning the equipment, or bearing the cost of retrieval (minimum $400).

  • Wind, waves, and weather can be a challenge at times. It is HIGHLY RECOMMENDED that self-guided paddlers have a watch, (not a cell phone), and adhere to the timing guidelines on the maps provided.

  • If you arrive more than 20 minutes late, we will most likely return to Las Vegas with those guests who arrived on time, then make a second trip to Willow Beach to retrieve you and our gear.  You may be charged a late fee of $150. You may also have to wait several hours while we return guests to hotels on the Strip before we can return to Willow Beach and pick you up. It is an inconvenience for everyone involved. Please be respectful and try to be on time.